POLICY CHANGES DUE TO COVID-19: We hope that these policies will only be in place for a short while, but for now, we appreciate your understanding.
- All clients MUST wear a mask when entering The Monkey.
- No guests (this includes children) unless the guest has a scheduled appointment.
- If you feel sick, with cold, flu or any other symptoms, please reschedule your appointment.
- We reserve the right to decline services for any client that exhibits signs of illness or clients that refuse to wear a mask.
- Scheduled appointments only. No walk-ins will be allowed.
- We have always taken sanitation seriously but we will be stepping up all procedures, including disinfecting reception counter, door handles, phones every 1-2 hours, based on traffic and writing implements, iPads, and POS systems after client use.
NEW MONKEYS: Upon booking your first appointment, you will be asked for a valid credit card to hold your appointment. Your card will NOT be charged unless you cancel with less than 24 hours notice or fail to show for your appointment (See RUDE MONKEY below). Arrive 5-10 mins before your appointment. This allows time to check and to use the restroom.
EARLY MONKEY: Arrive 5-10 mins before your appointment. Who knows, you might get in early.
LATE MONKEY: If you’re late, we may have to reschedule. We run a pretty tight ship and one client running behind throws off the entire day.
HAIRY MONKEY: Please allow a minimum of 10-14 days of hair growth. We want to give you the best wax possible and if the hair is too short, we might have to ask you to reschedule.
RUDE MONKEY: If you are unable to make your appointment, please call to let us know. We understand that life can sometimes get in the way but cancelling your appointment with less than 24 hours’ notice or not showing is just rude and takes up a time slot that someone else might have enjoyed. If you are consistently a rude monkey, we will request a valid credit card to book future appointments. You will be charged a non-refundable fee of 50% of scheduled services for appointments cancelled with less than 24 hours’ notice or missed appointments.
NAKED MONKEY: If you find some missed hairs, we will clean them up at our expense. Just let us know within 48 hours of your appointment.
NO MENAGE A MONKEY: We can appreciate that the first time waxer might be nervous and would like a friend in the room for support or encouragement, but it is our policy that only the person receiving the service can be in the room. Our rooms are small and having a third person in the room interferes with efficiency and quality of the service. The ONLY exception is the parent / guardian of a minor being waxed
MINOR MONKEY: You MUST be 18 years old or have a parent/ guardian present at time of appointment. Also, we reserve the right to refuse to perform any waxing service, based on our professional opinion, as to the appropriateness of the service.
GIFT MONKEY: Our Service Packages & Gift Certificates non-refundable.
PAY THE MONKEY: The Monkey accepts Cash, Visa, Mastercard, Discover and American Express. The Monkey no longer accepts personal checks because of too many bouncy Monkeys.
FICKLE MONKEY: All prices subject to change without notice. although our waxing prices have not increased in the twelve years we have been in operation. Actually, there are more ways to save now than ever.
MONKEY LOVE: Finally, we come in different shapes, sizes and personalities. No hurt feelings if you want to change estheticians. We work as a team or really more like a tribe.